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Terms And Conditions

Orders

All orders are subject to acceptance and product availability. Each product page states clearly whether the item is in stock. Product pricing is correct at the time of entering the information. For Delivery and Returns details, please see our Help section.

Availability of Goods

CD keys are sent via email within a maximum of 1 minute of your order being placed (subject to payment authorisation).

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. Losses caused as a direct result of inaccurate information provided (e.g. inaccurate address) remain your responsibility and risk. Please complete orders carefully!

Acknowledgement of Order

When you have completed your order, your details will be confirmed as part of the payment process. This confirmation will state what the products are, the total cost to you and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that when you place an order, SimplyGames Digital will acknowledge through the ‘My Account’ area and by sending you a confirmation email.

Payment

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order. NOTE: payment for any items that have been pre-ordered will NOT be processed until the CD Key you have ordered is ready to be emailed by us. You can cancel your pre-order at any time up until this point (see Cancellation).

Cancellation

You can cancel your order (through the ‘My Account’ area of the site) at any time up until the point payment has been processed by us. At this stage the order status will have changed to ‘Authorised or Emailed’.

Returns and Refunds

If, for any reason, you wish to return a product bought from SimplyGames Digital, please ‘Contact Us’ in the first instance, providing the download title, your Order Number and a brief reason for return request. Once the return is approved, we will then check the product to establish if it has already been redeemed (i.e. activated / downloaded). We may need to verify this directly with the publisher which can take up to 72 (working) hours. If it is confirmed that the CD Key has not been used in any way, we can process the return / refund. Your statutory rights as a consumer are not affected.

Post-Redemption Support

Once your CD Key has been successfully redeemed on the appropriate platform (Steam, EA Origin, UPlay etc) any software/download/service issues with the product should be addressed directly to the relevant platform operator. We will of course be on hand to offer any advice you need, either through our FAQ sections or via customer-services@simplygames.com.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Force Majeure

SimplyGames Digital shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Subject to any relevant consumer protection legislation, including our obligation under the Consumer Protection (Distance Selling) Regulations to give you a refund, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, and in certain circumstances the postage cost.

Safe Shopping - Secure Guarantee

SimplyGames Digital places great importance on maintaining securely the information that you provide. For this reason, we use advanced Internet security system to safeguard your data. All the data that you send to us, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be in encrypted format and extremely difficult to decipher. PLEASE NOTE - We do NOT store your credit card data at any stage.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and SimplyGames Digital shall be governed by English Law, and you and SimplyGames Digital submit to the exclusive jurisdiction of the English courts.

Cookies

These are small pieces of information that are stored by the browser on your computer's hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to SimplyGames Digital. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Receiving emails from SimplyGames Digital

From time to time, we like to contact our customers with special offers or news of relevant forthcoming events, such as new releases. By agreeing to our terms and conditions, you agree to receive such emails from SimplyGames Digital. You can ‘Unsubscribe’ from these newsletters at any time by undoing the Tick Box with the Newsletter section of My Account.

Disclosing Information to Others

SimplyGames Digital will never sell or share your personal information with third parties unless it is required to fulfill your order or to fulfill another function, which you have consented to. Should we employ other companies to perform functions on our behalf (including fulfilling orders, analysing data, sending e-mails and postal mail), we will ensure that they only use such information under our direction and that they have adequate procedures in place to deal with your data securely. Some of these companies may be based outside the EU. If we transfer your data to these companies we will ensure that they process your data in accordance with this privacy policy and the Data Protection Act.

Fraud Protection Systems

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

Company Details

Accuracy and Access to Personal Information

You can check that the information that we are holding is accurate by accessing your account online. If you are already registered, click on 'My Account’ at the top of the screen, then enter your email address and password to log on and view your details. Also, even if you have consented to receive marketing information from us you, can request that we do not contact you with further information by e-mailing our Customer Services Team.

We carry an extensive range of electronic gaming products, it is important that you can navigate the Website as easily as possible. The site is divided into main browsing categories, clearly seen on the navigation bar at the top of the site. These will remain in view throughout your shopping experience. Click on any of these and you will go straight to the main format areas. Choosing one of these options will take you directly through to the main game categories, enabling extremely easy access to the product level, where individual products are listed complete with a small image and a description. If you are interested in the particular product you can click through for a full description and extra information on the product page.

Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely. SimplyGames Digital may from time to time decide or be legally obliged to update this Privacy Policy. Any changes will be posted on this Website. Except as required by law, modifications to this Privacy Policy shall not affect SimplyGames Digital’ treatment of data collected prior to the effective date of the Policy change. We collect information from you for a number of reasons. Firstly in order to process your order, we collect your name, email address, postal address and credit card details. Then, to make your visit more rewarding and useful, we may monitor spending patterns and your use of the store via cookies. Please see the information below on cookies.